Effective Date: 17 August 2026
Last Updated: 17 August 2026
At SuperiorIELTS.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how SuperiorIELTS.com (“SuperiorIELTS,” “we,” “us,” or “our”) collects, uses, stores, processes, shares, and protects personal information when you visit our website, create an account, use IELTS practice services, take mock tests, make a purchase, contact us, or otherwise use our website and related services.
SuperiorIELTS.com is primarily designed for students in Bangladesh, although students and other users from outside Bangladesh may also access and purchase services from the website.
This Privacy Policy applies to all users of SuperiorIELTS.com regardless of their country of residence.
By accessing or using SuperiorIELTS.com, you acknowledge that you have read this Privacy Policy.
Where consent is required by applicable law, we will obtain appropriate consent before collecting, using, or disclosing personal information for the relevant purpose.
SuperiorIELTS.com is an online IELTS preparation and educational platform.
The website may provide services including:
For the purposes of this Privacy Policy, these are collectively referred to as the “Services.”
This Privacy Policy applies to personal information collected through:
This Privacy Policy does not govern websites or services operated independently by third parties.
Where applicable under data-protection law, SuperiorIELTS may act as the data fiduciary or equivalent responsible entity for personal information where we determine the purpose and manner in which that information is processed.
The individual to whom personal information relates may be referred to as the data subject, user, customer, student, or account holder.
Third-party service providers may process certain information on our behalf to provide hosting, authentication, email, payment processing, analytics, security, or other technical services.
“Personal information” or “personal data” generally means information relating to an identified or identifiable individual.
Personal information may include information that directly identifies you as well as information that could reasonably be connected with you.
Examples may include:
Information that has been properly anonymized so that an individual can no longer reasonably be identified may not be treated as personal information to the extent permitted by applicable law.
When you create a SuperiorIELTS account, we may collect information such as:
We aim to request only information reasonably necessary for providing the Services.
If you create an account using a password, the password is used to authenticate and protect your account.
Passwords should be stored using appropriate secure password-processing methods rather than intentionally being stored as readable plain text.
For security purposes, we may also process information relating to:
SuperiorIELTS may require users to verify their email address using a one-time password (“OTP”), verification code, verification link, or similar system.
We may process:
This information is used to:
OTP codes are temporary security credentials and should not be shared with other persons.
SuperiorIELTS may offer the ability to register or sign in using Google Sign-In.
If you choose Google Sign-In, Google may provide certain information to SuperiorIELTS based on the permissions presented to you.
This may include:
SuperiorIELTS does not receive your Google account password through Google Sign-In.
Information obtained through Google Sign-In may be used to:
Google separately processes information according to Google’s own terms and privacy practices.
When you use SuperiorIELTS to complete practice exercises or tests, we may collect information relating to your learning activity.
This may include:
We may use this information to:
When using IELTS Listening practice features, we may process information such as:
When using IELTS Reading practice features, we may process information such as:
If SuperiorIELTS allows users to submit IELTS Writing responses or other written material, we may process:
Please do not include unnecessary sensitive personal information in IELTS Writing practice responses.
If SuperiorIELTS provides speaking recording, speaking assessment, or similar functionality, we may process information such as:
Where appropriate, additional notice or permission may be provided before microphone access, recording, or uploading audio.
If you participate in a SuperiorIELTS mock examination, we may process:
Mock-test information is used primarily to provide educational feedback and help users monitor their preparation.
SuperiorIELTS may use automated systems or artificial intelligence-assisted technologies for educational features such as:
If a feature requires information to be processed by an external technology provider, relevant information may be transmitted to that provider as necessary to provide the feature.
Where required, additional notice or consent may be provided before using such functionality.
Users should not submit confidential, highly sensitive, or unnecessary personal information into AI-assisted learning tools.
Any automated assessment provided through SuperiorIELTS is for educational purposes and is not an official IELTS assessment.
SuperiorIELTS may offer paid educational products, subscriptions, practice packages, mock tests, or other paid Services.
Bangladeshi Taka (BDT) is the primary currency used by SuperiorIELTS.
International users may also be able to make purchases through supported payment methods or currencies.
When you make a purchase, we may process information such as:
Payment processing may be performed by third-party payment gateways, banks, mobile financial services, card networks, or other payment providers.
Where payments are handled directly by a third-party payment processor, SuperiorIELTS generally does not need to receive or store your complete payment-card number, CVV, banking password, PIN, or other sensitive payment credentials.
The relevant payment provider may independently collect and process such information.
SuperiorIELTS may receive transaction information such as:
You should never send payment-card passwords, mobile banking PINs, OTP codes, or similar financial security credentials to SuperiorIELTS by email.
If you contact SuperiorIELTS, we may collect:
We use this information to respond to you, investigate problems, and provide customer support.
When you visit or interact with SuperiorIELTS.com, certain technical information may be automatically generated or collected.
Depending on our technology and service providers, this may include:
We may use this information for:
SuperiorIELTS is an IELTS preparation service and does not normally require users to provide information such as:
Please do not voluntarily provide unnecessary sensitive information through test responses, contact forms, support messages, or other input fields.
We may use personal information to:
We may use information to:
We may process information where reasonably necessary to:
Where you purchase paid Services, we may use relevant information to:
We may use information to:
We may use information and usage statistics to:
Where reasonably possible, aggregated or de-identified information may be used for these purposes.
We may process or retain information where reasonably necessary to:
Where consent is required, we seek to make clear what information is being requested and why.
Consent may be obtained through methods such as:
You may withdraw consent where applicable and permitted by law.
Withdrawal of consent does not necessarily affect processing that lawfully occurred before consent was withdrawn.
Certain information is necessary to provide particular Services. If you do not provide or allow us to process information necessary for a requested Service, we may be unable to provide that Service.
We aim to collect personal information that is reasonably necessary for the identified purposes.
We do not intend to require unnecessary personal information simply as a condition of using a feature where the information is not reasonably necessary.
We aim to use personal information for the purposes for which it was collected, for compatible purposes, with your consent where required, or as otherwise permitted or required by applicable law.
If we materially change the purpose for which personal information is processed, we will provide appropriate notice and obtain consent where required.
SuperiorIELTS.com may use cookies and similar technologies.
Cookies are small pieces of information stored on your browser or device.
Cookies may help us:
Essential cookies may be necessary to operate SuperiorIELTS.
They may be used for:
Blocking essential cookies may prevent certain website features from functioning properly.
Where used, functional or preference cookies may remember information such as:
SuperiorIELTS may use analytics services to understand website performance and user interaction.
Analytics may provide information relating to:
Where required by applicable law, we will obtain appropriate consent before using non-essential analytics technologies.
If SuperiorIELTS uses advertising, conversion measurement, remarketing, social-media pixels, or similar technologies, those technologies may process cookies, device information, or online identifiers.
Where legally required, appropriate consent will be requested before activating non-essential advertising or behavioural tracking technologies.
You can generally control cookies through your browser settings.
Depending on your browser, you may be able to:
Blocking certain cookies may affect SuperiorIELTS functionality.
If SuperiorIELTS provides a cookie preference or consent tool, you may also use that tool to manage applicable cookie choices.
SuperiorIELTS.com uses website technology that may include WordPress, WordPress plugins, themes, databases, caching systems, security systems, and related technologies.
Depending on the features enabled, these systems may process information for purposes including:
We seek to configure and use these technologies in a manner appropriate to the information being processed.
SuperiorIELTS may send emails necessary to provide the Services.
These may include:
These communications are different from optional promotional marketing communications.
SuperiorIELTS may send marketing or promotional communications where permitted by applicable law and where any required consent has been obtained.
Marketing communications may contain:
Where applicable, marketing emails will include a method to unsubscribe.
If you unsubscribe from promotional emails, you may still receive essential account, security, purchase, verification, and service communications.
SuperiorIELTS does not sell or rent users’ personal information to unrelated third parties for their own independent marketing purposes.
If this practice were ever to materially change, this Privacy Policy would be updated and any legally required notice or consent would be provided.
SuperiorIELTS may use third-party service providers to operate the Services.
Depending on the technologies implemented, providers may include:
We may provide these providers with information reasonably necessary for them to perform their services.
When you make a payment, relevant information may be transmitted to a payment gateway, bank, mobile financial service, card processor, or other payment provider.
Those organizations may independently process information according to their legal obligations and privacy policies.
We encourage users to review the privacy information presented by the relevant payment provider.
If you use a third-party authentication service such as Google Sign-In, information necessary to authenticate your account may be exchanged between SuperiorIELTS and that provider.
The provider’s independent collection and use of information is governed by its own privacy policies.
We may disclose personal information where we reasonably believe disclosure is necessary or required to:
Where reasonably possible and legally permitted, we aim to limit disclosure to information relevant to the lawful request.
If SuperiorIELTS is involved in a legitimate:
personal information may be transferred or disclosed where reasonably necessary and permitted by applicable law.
Appropriate confidentiality or privacy protections will be applied where required.
We may disclose information to another party where you request, authorize, or consent to the disclosure.
Although SuperiorIELTS is primarily intended for students in Bangladesh, users from other countries may access and purchase Services from the website.
If you use SuperiorIELTS from outside Bangladesh, your personal information may be processed in Bangladesh or in other jurisdictions where our service providers operate.
Some of our technology providers may operate servers, infrastructure, or support services outside Bangladesh.
As a result, personal information may be stored, transmitted, accessed, or otherwise processed outside the country where you live.
Where applicable law imposes requirements on international transfers of personal information, we will seek to comply with those requirements.
Information processed in another jurisdiction may be subject to the lawful authority of courts, regulatory bodies, or government agencies in that jurisdiction.
SuperiorIELTS aims to retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise permitted or required by law.
Retention periods may depend on:
Account information may generally be retained while your SuperiorIELTS account remains active.
If you request account deletion, information may be deleted, anonymized, or retained where continued retention is reasonably necessary or legally required.
Practice-test answers, test history, results, and progress information may be retained while your account remains active so that SuperiorIELTS can provide:
If account information is deleted, associated learning information may also be deleted or de-identified where appropriate, subject to lawful retention requirements.
Purchase and payment records may be retained for periods necessary for:
Security and technical logs may be retained for a reasonable period where necessary to:
Personal information deleted from active systems may remain temporarily in secure backup systems until those backups are overwritten or deleted according to applicable retention procedures.
Backups are generally maintained for disaster recovery, continuity, security, and system restoration purposes.
SuperiorIELTS seeks to use reasonable administrative, organizational, and technical safeguards appropriate to the nature of the information being processed.
Depending on the circumstances, measures may include:
No internet-based service or electronic storage system can guarantee absolute security.
You are responsible for taking reasonable steps to protect your account.
You should:
If you suspect unauthorized account activity, contact:
admin@superiorielts.com
If we become aware of a personal-data breach or security incident, we will investigate and take steps reasonably appropriate to the nature and severity of the incident.
Where required by applicable law, SuperiorIELTS may:
Depending on applicable law and the circumstances, you may have rights relating to your personal information.
These may include the right to:
Certain rights may be subject to lawful limitations or exceptions.
You may contact us to request information about personal data associated with your account.
Before providing account or personal information, we may need to verify that you are the account holder or otherwise authorized to make the request.
You may request correction of information that is inaccurate or incomplete.
Where account settings allow you to update information yourself, you may use those account controls.
Otherwise, contact us at:
admin@superiorielts.com
You may request deletion of your SuperiorIELTS account and associated personal information by contacting:
admin@superiorielts.com
When making the request, use the email address associated with your SuperiorIELTS account where possible.
Account deletion may result in permanent loss of:
Some information may need to be retained where permitted or required for purposes such as:
Where our processing of personal information depends on your consent, you may withdraw that consent subject to applicable law.
Withdrawal may affect our ability to provide a feature where processing the information is necessary for that feature.
For example, we cannot maintain an online user account without information necessary to identify and authenticate the account.
To protect you against unauthorized access, we may verify your identity before processing certain privacy requests.
Verification may involve:
We aim not to request more personal information than reasonably necessary to verify a request.
If you believe SuperiorIELTS has handled your personal information improperly, please contact us first so that we can review the matter.
Email: admin@superiorielts.com
We will review legitimate privacy concerns and take appropriate action where necessary.
Nothing in this Privacy Policy prevents you from exercising any right to complain to an appropriate authority where such a right exists under applicable law.
SuperiorIELTS is an educational website and may be useful to younger students preparing for English-language examinations.
We do not intend to collect unnecessary personal information from children.
Where a user’s age requires parental or guardian consent under applicable law, the appropriate consent should be obtained before the child uses a Service requiring personal information.
Parents and guardians are encouraged to supervise children’s use of online services.
If you are a parent or legal guardian and believe that a child has provided personal information to SuperiorIELTS improperly, you may contact us at:
admin@superiorielts.com
We may require appropriate information to verify the request and relationship before taking action.
SuperiorIELTS may generate aggregated statistics concerning how users interact with the Services.
Examples may include:
We may use aggregated or appropriately de-identified information for:
Where information is appropriately anonymized so that it cannot reasonably identify you, it may no longer constitute personal information under applicable law.
SuperiorIELTS may contain links to third-party websites or services.
These may include:
Once you leave SuperiorIELTS.com, the third party’s own privacy policy and terms apply.
We do not control the independent privacy practices of external websites.
SuperiorIELTS may operate social-media accounts or pages on services such as:
If you interact with SuperiorIELTS through a social-media platform, that platform may independently collect information about your activity.
The social-media platform’s own privacy policy governs its processing of information.
Information you send directly to SuperiorIELTS through a social-media platform may also be processed by us for communication and customer-support purposes.
SuperiorIELTS may display embedded content from third-party services, such as videos, media players, social content, or other externally hosted resources.
Third-party embedded services may collect technical information or use cookies according to their own practices.
Where legally required, appropriate cookie consent or controls will be provided for non-essential third-party technologies.
SuperiorIELTS welcomes international users.
Privacy rights vary by country.
If privacy laws applicable to you provide additional mandatory rights beyond those described in this Privacy Policy, we will seek to respect those rights where they legally apply to SuperiorIELTS.
Nothing in this Privacy Policy is intended to remove privacy rights that cannot lawfully be waived.
SuperiorIELTS may introduce new features in the future.
These may include:
If a new feature materially changes how personal information is processed, this Privacy Policy may be updated and additional notice or consent will be provided where required.
We may update this Privacy Policy periodically to reflect:
The date at the top of this Privacy Policy will indicate when the policy was most recently updated.
Where a change materially affects the way we process personal information, we may provide additional notice where appropriate or required.
This may include:
If you have questions, concerns, requests, complaints, or inquiries regarding this Privacy Policy or your personal information, please contact:
SuperiorIELTS.com
Email: admin@superiorielts.com
Website: SuperiorIELTS.com
For privacy or account-related requests, we recommend contacting us using the email address associated with your SuperiorIELTS account whenever possible.
Please do not send passwords, OTP codes, banking PINs, full payment-card numbers, or other unnecessary sensitive information by email.
Requests concerning:
may be submitted to:
admin@superiorielts.com
We may verify your identity before completing a request where necessary to protect your information.
This Privacy Policy should be read together with the SuperiorIELTS.com Terms and Conditions, as well as any additional notices provided when you use a particular feature or make a purchase.
The Terms and Conditions govern the use of SuperiorIELTS, while this Privacy Policy explains our handling of personal information.
SuperiorIELTS seeks to process personal information in accordance with applicable data-protection, cybersecurity, electronic-commerce, consumer, and other laws of Bangladesh, as well as any mandatory privacy requirements that may apply to our processing of information relating to international users.
If a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
By accessing or using SuperiorIELTS.com, you acknowledge that you have had an opportunity to read and understand this Privacy Policy.
Where specific consent is required by applicable law for a particular type of processing, SuperiorIELTS will seek such consent separately where required.
Website: SuperiorIELTS.com
Email: admin@superiorielts.com
Primary Market: Bangladesh
Primary Currency: Bangladeshi Taka (BDT)
International Users: Supported
For all privacy-related inquiries, please contact:
admin@superiorielts.com
